Silvia Health
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Privacy Policy

Last updated: May 2026

Who we are

Silvia Health Ltd is a UK-based digital health company. We operate the Silvia platform, a structured consultation support tool for menopause care, and this website at silviahealth.co.uk.

  • Company number: 16610408
  • Registered address: Bradshaw Trees Farm, Chatterton Lane, Mellor, Stockport, SK6 5NF
  • ICO registered
  • Data protection contact: amy.wild@silviahealth.co.uk

This privacy policy covers two things: how we handle information collected through this website, and how Silvia processes patient health data on behalf of healthcare providers.

Part A — This website

What information we collect

We may collect:

  • Your name and email address if you submit a contact form, demo request, or Early Access registration
  • Your email address if you sign up for product updates
  • Your IP address and browsing data via Google Analytics

Why we collect it and our lawful basis

  • Responding to your enquiry — necessary to take steps at your request, or our legitimate interest in responding to business enquiries (UK GDPR Article 6(1)(b) and (f))
  • Sending product updates — your consent (UK GDPR Article 6(1)(a)). You can withdraw consent at any time by clicking unsubscribe in any email or contacting us.
  • Website analytics — our legitimate interest in understanding and improving our website (UK GDPR Article 6(1)(f)). See our Cookie Policy for details.

How long we keep it

  • Contact and demo request data — up to 2 years from last contact, or until you ask us to delete it
  • Email subscribers — until you unsubscribe or ask us to delete your data
  • Analytics data — as set by Google Analytics (see Cookie Policy)

Who we share it with

We do not sell your data. We may share it with:

  • Vercel and IONOS — our website hosting providers
  • Google Workspace and Formspree — our email and form processing platforms
  • Google Analytics — to understand website usage

All providers are bound by data protection obligations and process data only on our instructions.

Part B — Silvia clinical platform

Our role

When Silvia is used by an NHS or private healthcare provider, Silvia Health Ltd acts as a Data Processor. The healthcare provider — for example, your GP practice — is the Data Controller and determines how your information is used.

What Silvia processes

Silvia processes patient-reported health information, including menopause symptoms, medical history, and relevant risk factors. This is special category health data under UK GDPR.

Silvia does not diagnose, prescribe, or make autonomous clinical decisions. All clinical decisions remain with your healthcare professional.

Lawful basis

Processing of health data through Silvia is conducted under UK GDPR Article 6(1)(e) (public task — NHS primary care) and Article 9(2)(h) (provision of health care).

Patient privacy notice

If you have been invited to complete a Silvia assessment by your healthcare provider, a separate patient privacy notice is available from your practice or by emailing hello@silviahealth.co.uk.

Security

Clinical assessment data is stored in encrypted databases hosted within the United Kingdom (AWS London region). We maintain Cyber Essentials certification and conduct annual penetration testing. Data is not transferred outside the UK.

Your rights

Under UK GDPR you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, email amy.wild@silviahealth.co.uk. We will respond within one month.

For rights relating to clinical assessment data processed through Silvia, please contact your healthcare provider directly.

Complaints

If you are unhappy with how we have handled your data, you have the right to complain to the ICO:

ico.org.uk | 0303 123 1113

We would appreciate the chance to resolve concerns directly first — please email amy.wild@silviahealth.co.uk.

Cookies

This website uses cookies. See our Cookie Policy for full details.

Changes

We may update this policy from time to time. The date at the top shows when it was last updated.